Effective Date: June 19, 2025
Visitmemo helps you record, organize, and understand your healthcare visits, notes, medications, and care plans. Because this information may be sensitive, we take your privacy seriously. This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices you have.
We may collect information you provide when you use Visitmemo, including: • Name, email address, and account details • Health notes, appointment details, visit summaries, medications, symptoms, and care plans • Voice recordings, transcripts, and uploaded information • Doctor or healthcare provider details you save • Check-in responses, medication feedback, and recovery notes • Payment or subscription information, handled by our payment providers • Device and app usage information, such as device type, app activity, crash logs, and performance data We only collect information needed to provide, improve, secure, and support Visitmemo.
We use your information to: • Provide and manage your Visitmemo account • Save your notes, doctors, appointments, recordings, and summaries • Generate visit summaries, care plans, reminders, and reports • Help you track your health journey over time • Improve app performance, security, and user experience • Respond to support requests • Send important account, privacy, or service updates • Prevent misuse, fraud, or unauthorized access Visitmemo does not replace medical advice. Always confirm medical decisions with a qualified healthcare professional.
Visitmemo may store sensitive health-related information that you choose to enter, record, or upload. We use this information only to provide app features, such as summaries, care plans, medication tracking, check-ins, and doctor reports. We do not use your private health information to diagnose you, prescribe medication, or make medical decisions.
Visitmemo may use AI tools to help organize, summarize, or explain information you provide. AI-generated content is for informational support only. It may be incomplete or incorrect, and you should always confirm important health information with your doctor.
We may share information only when necessary, such as with: • Service providers who help us operate the app • Cloud hosting, analytics, transcription, AI, support, or payment providers • Healthcare providers or family members only when you choose to share information • Legal authorities if required by law • Security or fraud prevention partners when needed to protect users We do not allow service providers to use your information for their own unrelated purposes.
If Visitmemo supports family plans, each person's health information should remain separate. We do not combine one family member's health data with another's. Reports, notes, check-ins, and summaries should belong only to the selected profile.
You may request or use available tools to: • Download your personal data • Update your account information • Delete your account, where supported • Contact us about privacy questions Downloaded data should include only your personal app data. It should not include API keys, system settings, source code, internal tools, or another user's data.
We use reasonable technical and organizational measures to protect your information. However, no app, server, or internet transmission is completely secure. You should use a strong password and keep your device protected.
We keep your information for as long as needed to provide Visitmemo, maintain your account, comply with legal obligations, resolve disputes, and protect our services. If you delete your account, some information may remain for a limited time if required for legal, security, backup, or compliance reasons.
Visitmemo is not intended for children under 18 unless a parent, guardian, or authorized family account holder manages the information, where allowed by law.
Visitmemo may use third-party services for hosting, payments, analytics, transcription, AI processing, notifications, or support. Those services may process information according to their own privacy practices. We choose providers intended to support secure and reliable app operation.
We may update this Privacy Policy from time to time. If we make important changes, we will update the effective date and may notify you in the app or by email.
If you have questions about this Privacy Policy or your data, contact us at: support@visitmemo.com